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Frequently Asked Question

1. Is it safe to order online?

We take every step to ensure that shopping with us online is safe. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information like your name, address, credit card details etc. entered on our website. This ensures the information passed between your computer and our website cannot be read if it is intercepted. Our technology includes the following features:

  • Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
  • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
  • Data Integrity - this checks the data being transferred to ensure it has not been altered

2. Can I return any furniture that I purchase from furnmill.in or from the store?

A: All furniture are ineligible for returns or exchange. And hence they can’t be exchanged or returned once an order has been placed. Please refer to the return, refund policy.

3. What happens if the furniture I have ordered does not fit through the entryway of my building or my main door?

A: We urge our customers to measure all your entryway, so the products can be delivered without any challenges. You may refer to our ‘Measure to Delivery’ guide by clicking here. In case it becomes impossible to carry the merchandise through the entryway you have the option of utilizing our restocking service by paying the reverse delivery charges. The initial delivery fee will be subtracted from the refund amount in such a scenario in addition to the reverse delivery charges.

4. What if I’m not at home when the delivery is scheduled?

A: We urge our customers to measure all your entryway, so the products can be delivered without any challenges. You may refer to our ‘Measure to Delivery’ guide by clicking here. In case it becomes impossible to carry the merchandise through the entryway you have the option of utilizing our restocking service by paying the reverse delivery charges. The initial delivery fee will be subtracted from the refund amount in such a scenario in addition to the reverse delivery charges.

5. How do I track my order status?

A: You’ll be able to track the delivery status of your purchases by logging into your account on westelm.in by clicking on my orders. For all White glove delivery orders, you could also reach out to our customer care team for details

6. I want to customize one of your products, can I do that?

A: Currently we do not offer any customizations.

7. Are there any delivery charges or installation charges?

A: Yes. There are separate delivery and installation charges. Please refer to our delivery policy by clicking here: https://www.

8. How can I place a bulk order?

A: If you wish to place an order of large quantities, or if you wish to order for your Business/home/ guest house etc, do write into